LPM Virtual Services, LLC
LPM Virtual Services, LLC
Building Bridges & Forming Futures
Building Bridges & Forming Futures
Theme Park Support
Theme Park Support
What to Expect As An Agent
What to Expect As An Agent
Reservations are calls from customers Members that wish to make reservations for Lodging, Tickets, Air, Packages, or asking a general question about those areas.
Dining Reservations will involve taking calls from customers wishing to make reservations for Dining, Children’s Activities and Cirque du Soleil performances.
Mainline serves as the transfer hub and information line primarily for customers or anyone within the property needing information or needs a call
transferred to another department for Disney information. Calls vary from requests to housekeeping, to confirming hours of operation, to inquiries about packages, pets, etc.
Mainline also manages some calls for other parts of the company including corporate offices, and television stations.
Capabilities of Top Performing Agents for this Program
Capabilities of Top Performing Agents for this Program
Deliver fluent written and verbal English
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
Skill and efficiency in writing and verbal communication
Knowledgeable, friendly and eloquent customer service
Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
Equipment Requirements
PC Requirements:
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 7, 8, 8.1 or Windows 10
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
MAC Requirements:
MAC Requirements:
Macs must have an Ethernet port
Mac Book Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
64 GB total Hard Drive or higher.
4 GB of RAM or better
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours
Available Hours
365 days per year
7:00 am -11:00 pm EST
Client requests agents service 20 hours per week, (7.5 hours) required on a Saturday or Sunday or a combination of both.
Starting Pay: $11.00 per hour (Reservations and Dining) $11.00 per hour (Mainline)